Disconnection Policy – Khelostar

Online connectivity issues are quite common, and sudden dropouts can happen due to weak networks, signal loss, or device glitches. The site is built to offer you a smooth gameplay, but a disconnection may occur during your gaming session. This policy highlights such cases and how your funds will be monitored in those situations.

Please go through the game-wise policy below.

1. Live Roulette

If the game disconnects before any selection is made—like numbers, colours, odds/evens, or groups—then no deduction or result will take place.
But if the session disconnects after you’ve made your pick, the game continues to process, and the outcome will be reflected as per the result shown on re-login

2. Live Baccarat

Before placing a choice on the Baccarat table — like going with Player, Banker, Tie, or Pair — if your internet drops, nothing gets recorded. No amount is taken, and you can start fresh once you’re back.
After confirming your selection — if the game disconnects after you’ve locked your move, don’t worry. The system will still finish the round, and you’ll see the final result and updated balance once you reconnect..

3. Live Andar Bahar

If you disconnect before locking your choice (Andar or Bahar), that round will be considered inactive.
If the connection drops after locking in your option, the game result will still be processed and updated in your activity history.

4. Online Slot Games

If you’re disconnected before pressing the spin button, then nothing is saved and your account remains unchanged.
But if the connection is lost after pressing spin, the system processes the spin in the background. The result, whether win or lose, will be recorded and reflected in your balance.

5. Sports Prediction

If the connection breaks before you lock in your match pick, it won’t be saved. It’ll be like you never made a prediction.
If the pick is already submitted and the match goes on, the result will be counted as per the official outcome of the game.
If the match gets cancelled, delayed with no new date, or ends without a proper result (like due to rain or interruptions), then that prediction won’t count. In such cases, the entry fee will be returned.
After coming back online, users can check all confirmed picks under the “History” or “My Contests” tab to stay updated.

Important Points to Note

If the connection drops suddenly, try to come back as soon as possible to continue without missing anything.
Using a stable internet connection—like strong mobile data or Wi-Fi—is always better to avoid any trouble while playing.
Players can reach out to Khelostar Support if they want to verify any game outcome or transaction. However, once a result is generated as per the system logic, it cannot be modified.
Khelostar may revise or update this policy if needed to improve system performance or user experience. Please visit this page regularly to stay informed.